QHS experience has shown the great benefit of having an independent review of all the operating systems and level of staff training prior to a new hospital taking its first patients. By providing advice on the state of readiness to receive patients safely and smoothly, initial complaints and problems can be avoided. Using a process similar to its Operational Review, QHS carries out such reviews.

The pre-opening review may include a short period as a ‘test patient’, testing the readiness of

• staff communication
• HIS systems
• admission and discharge processes
• information availability
• customer service
• patient transport
• room functionality
• catering and meal services

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